Tmc EV4500 User Manual

User’s GuidePlease read before using telephone.EV4500 UG combined v52 in PDF order 101005.qxd 10/10/2005 4:53 PM Page 1

ixTable of ContentsAnswering SystemAdvanced Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80-89Using Add

86Repeating an Auto Attendant OGMTo repeat an Auto AttendantOGM:1 While listening to an Auto AttendantOGM, the caller can press the corre-sponding nu

87Setting the Night Message On/Off by LineTo set the Night MessageOn/Off by Line:1 Press P.- The display will read“Program...”2 Press the soft key u

Transferring Direct to Voice MailTo transfer direct to voicemail:1 While listening to the Auto AttendantOGM, the caller may dial “8” fol-lowed by the

Answering SystemAdvanced Auto Attendant FeaturesSummary of Auto Attendant ActionsThe following table summarizes the possible digits the caller might p

90Setting your Remote CodeTo set your remote code:1 Press P.- The display will read “Program...”2 Press the soft key under ANSW.3 Press the soft ke

91Connecting with the Answering SystemTo connect with the answeringsystem:1 Dial your telephone number.2 When the outgoing message startsplaying, di

Expanding the Epic System92StationNumberStn. 11Stn. 12Stn. 13Stn. 14Line 1SharedSharedSharedSharedLine 2SharedSharedSharedSharedLine 3SharedSharedShar

Expanding the Epic System93IMPORTANT NOTEIf you plan to connect any private or auxiliary lines to your system, please refer to the worksheeton page 3,

Using Centrex With Your EPIC TelephoneCentrex OperationTo set up a private Centrex lineat your telephone:1 Connect the desired private Centrexline to

Centrex OperationStoring the Centrex PrefixTo store the Centrex prefix:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key unde

Table of ContentsAdditional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100-119Using Other Telephones w

Centrex OperationSetting up a Telephone as a Centrex Console96To set up a telephone as aCentrex console:1 Press PROGRAM.- The display will read “Prog

Centrex OperationSetting a Telephone to Ring a Centrex ConsoleTo set up a telephone to ring aCentrex console:1 Press PROGRAM.- The display will read

98Centrex OperationUsing Centrex Auto AttendantSetting Centrex TransferOn/Off:1 Press P.- The display will read“Program...”2 Press the soft key unde

99Centrex OperationStoring the Dial PrefixTo store the Dial prefix:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NE

Using Other Telephones With Your EPIC TelephoneAdditional InformationUsing other EPIC intercom telephonesYour EPIC telephone is fully compatible with

Using the Data/Fax JackAdditional Information101To connect a modem or a faxmachine to your Epic phone:1 Simply plug your modem or fax machineinto the

External Feature Module setas a Music On Hold Adapter1Install External Feature Module.2 Follow the instructions to set it as aMusic on Hold Adapter.3

Additional InformationYou may connect up to four Door IntercomAdapters to your EPIC system. Connect eachone to a separate door intercom speaker andas

Setting Line Buttons to Auto Seize Speakerphone/Headset To choose whether theSpeakerphone or Headset willbe automatically seized whenyou press a LINE

105Locking Station AssignmentsTo lock your telephone’s sta-tion assignment:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key u

Location of ControlsxiSPEAKER Button andIndicator (pp. 25, 50-56)Microphone (pp. 25, 50-56)VOLUME ControlButtons (p. 23)MUTE Button andIndicator (p. 3

1 Make sure the AC cord remainsattached to the telephone and to anelectrical outlet.2 Turn the telephone over.3 Remove desk pedestal/wall mountbracke

Adjusting Held Call ReminderAdditional Information1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXTrepeatedly, unt

Adjusting Auto Hold Drop TimeAdditional Information1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXTrepeatedly, unt

Adjusting Flash LengthAdditional Information109Your EPIC telephone is factory-set to have aflash length of 700 milliseconds, which is appro-priate f

110To erase all the feature settings stored at a par-ticular station and return that telephone to itsoriginal factory settings, follow these steps.Not

Setting the Loop Voltage DetectorTo set your telephone’s loopvoltage detector:1 Press PROGRAM.- The display will read “Program...”2 Press the soft ke

Additional InformationTroubleshooting Guide112If you are having difficulty with your EPIC telephone, DO NOT RETURN IT!You may find your problem and so

SolutionProblemAdditional InformationTroubleshooting Guide (Continued)113The intercom does not workORThe telephone does not indi-cate the status of th

SolutionProblemAdditional InformationTroubleshooting Guide (Continued)114The telephone remains onhold after the call is picked upat another telephone.

SolutionProblemAdditional InformationTroubleshooting Guide (Continued)115Other problems. Make sure that you have followed all of the instructions inth

xiiLocation of ControlsLEFT ARROW Button (pp. 32-33, 46-47)DELETE Button (pp. 25, 32-33)RIGHT ARROW Button (pp. 32-33, 46-47)DIAL Button (pp. 32-33, 4

Additional InformationThis equipment complies with Part 68 of the FCC rules. On the base of this equipment is a labelthat contains, among other infor

This equipment is capable of providing users access to interstate providers of operator servicesthrough the use of access codes. Modification of this

TWO-YEAR LIMITED WARRANTYWe urge you to complete the Warranty Registration Form enclosed with your product and sendit in. This will enable you receiv

119Additional Information- Product purchased or serviced outside the U.S.We do not warrant your TMC products to be compatible with any particular tele

Index120<, 32-33, 46-47>, 32-33, 46-47AA Day OGM, AA Night OGM and AA Zero-Out OGM, 75-76AA Delay, 77AA OGM2-8, 80-81Access Code, 14Accessories,

121Installation- identifying existing wiring, 1- planning your installation, 2-3- installing desk/table phones, 4-5- installing wall mounted phones, 6

122x, 67r, 26, 49Remote Code, 90-91Remote Commands, 91R, 62Resetting Your Phone, 115Restricting Your Phone, 14-17Ring Centrex Console, 97Ringer Settin

TMC Corporation2540 Route 130, Unit 117Cranbury, NJ 08512(609) 860-1830Toll-free 1-800-TMC-1638Fax (609) 860-8980www.tmccorporation.com©2005 TMC Corp

Step 1: Identify Your Existing Wiring SystemIn order for you to properly connect your EPIC System to an existing wiring sys-tem, it is important that

Step 1: Identify Your Existing Wiring System (Continued)Label the jacks at each location.Identify and label the jacks at each location to avoid the po

Installing Your SystemStep 2: Plan Your InstallationUp to 16 Epic System telephones may be connected to form your office/homeconfiguration. Each phon

Shared PrivateL2Aux1UnconnectedShared PrivateL2Aux1UnconnectedShared PrivateL2Aux1UnconnectedShared PrivateL2Aux1UnconnectedShared PrivateL2

Step 3: Install Desk/Table Top PhonesInstalling Your System1 Connect First Line CordConnect one end of a long telephone line cordto the jack on the b

Step 3: Install Desk/Table Top Phones (Continued)53 Connect HandsetPlug either end of the coiled handset cord intothe handset and the other end into

Getting StartedCongratulations! You’ve purchased a TMC EPIC System IntercomSpeakerphone that meets the highest standards for quality and convenience i

Step 4: Install Wall Mounted Phones61 Connect Cords to TelephoneIf the wall jack is labeled Lines 1 & 2, connectthe short telephone line cord to

Step 4: Install Wall Mounted Phones (Continued)75 Assign a Station NumberRefer to page 8 for detailed instructions onassigning a station number.6 In

8Until a telephone is assigned a station number,the telephone will not operate, and the displaywill read “Station #??”. To assign this telephonea sta

Verifying Proper InstallationThe following procedure should be used at each telephone to verify proper instal-lation. Also use this procedure any tim

Setting Up Your SystemSetting Up Your System At A GlanceThe following must be done at each station:ProgramStation NumberAssignmentAutomatic Line Selec

11Setting Up Your SystemSetting Up Your System At A Glance (Continued)The following must be done at Station #11:ProgramSet Toll RestrictionAccess Code

12Setting Up Your SystemSetting Automatic Line Selection To choose which line will beautomatically selected:1 Press PROGRAM.- The display will read

Setting Distinctive Ringing Setting Up Your SystemTo assign distinctive rings toone or more lines:1 Press PROGRAM.- The display will read “Program...

Setting Up Your SystemTo set the system’s toll restric-tion access code:At Station #11:1 Press PROGRAM.- The display will read “Program...”2 Press t

Setting Up Your SystemTo set the restricted numbers at a particular telephone:1 Press PROGRAM.- The display will read “Program...”2 Press the soft k

iiThe TMC EPIC System Intercom Speakerphone is designed for easy installation in your homeor office. However, it is important that you follow these f

16Setting Up Toll Restriction (Continued)Setting Up Your SystemTo completely restrict specificlines at a telephone:1 Press PROGRAM.- The display will

Setting Up Your SystemTo set the allowed numbers at a particular telephone:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key

Setting Up Your SystemTo set system call privacyon/off:At Station #11:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under

To program:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXTrepeatedly, until ”Line Connections”appears in the disp

Operating Your SystemYour EPIC telephone can beplaced on a desk or mountedon a wall.If you would like to wall mount your tele-phone, please refer to

Operating Your SystemIndicator Light DescriptionOff Line is freeOn steady (red) Line is in use at another stationOn steady (green) Line is in use at y

Operating Your SystemTo choose how each line will ring:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXT repeat-ed

To adjust the ringer volume:While the phone is on-hook and idle:1 Press the up and down VOLUMEbuttons to set desired ringer volume.With each press, th

Operating Your System24To set your system to Tone or Pulse Dialing:At Station #11:1 Press PROGRAM.- The display will read “Program...”2 Press the so

To make and answer callsusing the handset:1Lift the handset.If you wish to override automatic lineselection, press desired LINE buttonbefore lifting t

iiiGetting StartedImportant Notes for DSL users:If you are a DSL customer, you may experience interference with the advancedsystem features of your TM

Operating Your System26To redial the last phone num-ber you dialed:1 Go off-hook, either by lifting thehandset, pressing SPEAKER, press-ing HEADSET,

Operating Your System27To put an outside call on hold:1 Press HOLD.2 To take the call off hold, press theline button of the line on hold.Note: Once

Operating Your System28To make a call on another line:1 Press HOLD to place the first call onhold.2 Press another LINE button to makea call on that

Operating Your SystemTo conference two outsidecalls:1 Make or answer a call.2 Press HOLD.3Make or answer a call on anotherline.4 When the second cal

Operating Your SystemTo transfer a call after firstannouncing it to the other sta-tion: 1Place an intercom call to the desiredstation. The outside ca

Operating Your SystemTo use the transfer ring:1 Press TRANSFER twice.All the other phones will now ringwith the transfer ring.To use one of eight per

Operating Your SystemUsing Caller IDTo view numbers in the callerlist:1Press the CALLER ID button.2 Use the right and left arrow buttonsunder the dis

Operating Your SystemUsing Caller ID (Continued)To dial a number in the caller list:1 Follow the instructions on the previouspage for viewing the cal

Operating Your SystemUsing Telephone Company Voice MailTo use your MSG lamp to indi-cate voice mail messages:1Subscribe to voice mail service fromyour

Operating Your SystemUsing Flash1 Press FLASH instead of the switch-hook when using custom callingservices or when activating certainCentrex or PBX f

ivGetting StartedThis page intentionally left blankEV4500 UG combined v52 in PDF order 101005.qxd 10/10/2005 4:53 PM Page 5

Using MuteOperating Your SystemTo turn mute on/off during acall:1Press MUTE.- The MUTE indicator turns ON.2 Press MUTE again to cancel MUTE.- The MU

Operating Your SystemUsing Do Not Disturb (DND)To activate Do Not Disturb:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key u

Operating Your SystemUsing Line ReserveTo reserve a line that is cur-rently being used:While the phone is on-hook and idle:1 Press HOLD.2 Press the de

Operating Your System39The Call Privacy feature prevents people atother stations from joining or listening to yourconversation unless you conference t

To temporarily turn off tollrestriction at a restricted telephone:1Press HOLD.2 Enter the 4 digit toll restriction accesscode which was set at Station

Using the Call TimerOperating Your SystemTo view the elapsed time dur-ing your call:Simply view the display, which will auto-matically display the ela

Using a Headset With Your EPIC TelephoneTo make and answer a callusing the headset:1Press the HEADSET button to acti-vate the headset.If you wish to o

Operating Your System1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXTrepeatedly, until “Time/Date Set”appears in

Memory DialingMemory FeaturesYour EPIC telephone can store up to 56 of your most often dialed numbers in itsmemory.- 3 numbers into Upper Memory loca

Memory DialingUsing Memory DialTo store a memory dial num-ber:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under MEM.- T

Optional AccessoriesTo order an accessory or get the name of the TMC Dealer nearest you, call toll-free1-800-TMC-1638.vThe External Feature Module is

Memory DialingTo store a personal directorydial number:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under MEM.- The disp

Memory DialingUsing Shared Directory DialTo store a shared directorydial number:At Station #11:1 Press PROGRAM.- The display will read “Program...”2

Memory DialingStoring a hyphen into memory:You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into anumber you ar

Storing one of the last five numbers dialed into memory:To store a redial number into memory, follow the instructions for entering a number into memor

To intercom another station:1 Press the INTERCOM button, thendial the two-digit station number ofthe station you wish to intercom. 2 To end the conver

Intercom Operation51To answer an intercom call:A If your phone is set to INTERCOMRING:Press the SPEAKER button or liftthe handset and begin talking.B

52Intercom OperationTo page another station: 1Press PAGE.2 Dial the two-digit station number ofthe station you wish to page. 3 After you hear the pag

Intercom Operation53To answer a page directed toyour station or an All Page:1 Lift the handset or press theSPEAKER or HEADSET button, orpress the fla

54To choose how your phonewill respond to intercom calls:1 Press PROGRAM.- The display will read “Program...”2 Press the soft key under NEXTrepeated

To make an off hook voiceannouncement:1Make an intercom call to anotherext. that is busy on an outside call.2 After you hear the confirming tone,you m

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iLocation of Controls . . . . . . . . . .

Intercom Operation56To monitor a room through thespeakerphone of another sta-tion:1 Place an intercom call to telephoneyou wish to monitor.2 Press M

Intercom OperationNaming StationsTo Name a Station in Your EpicSystem:At Station #11:1 Press PROGRAM.- The display will read “Program...”2 Press the

58Answering SystemSetting Up and Operating Your Telephone’s Answering SystemAnswering System OverviewThe answering system can store approximately 35 m

Answering SystemSetting Up and Operating Your Telephone’s Answering SystemTurning your Answering System On/OffTo turn your answering sys-tem on/off:1

60Recording your OGMTo record your OGM:1 Press P.- The display will read“Program...”2 Press the soft key under ANSW.3 Press the soft key under NEXT

61Reviewing your OGMYou may review your OGM at any time. To do this, follow the steps 1-4 on the previous page forrecording your OGM. Then press the s

Listening to your MessagesPlay messagesPress ]. The display will indicate how many new and how many saved messages arecurrently stored in the answerin

63Listening to your Messages (Continued)Jump forwardDuring message playback, press f to jump forward 2 seconds in the current message Ifyou wish you m

64Changing Playback SpeedTo change playback speed:1 Press } to slow downmessage playback.2 Press } again at anytime to resume normal playbackspeed.D

65Erasing messagesTo erase a message:1 While listening to the message,press E.The voice will say “Erased” as aconfirmation that the message iserased.

viiTable of ContentsOperating Your System (Continued)Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

66Setting your Telephone’s Pickup DelayTo set your telephone’s pickupdelay:1 Press P.- The display will read“Program...”2 Press the soft key under A

Recording a Memo or ConversationTo record a memo or conver-sation:1 Press x.- Its LED will turn on to indicate thatthe phone is recording.2 Press .

68Screening CallsTo turn Call Screening on/off:1 Press b to turn on theCall Screening feature.- The SCREEN CALLS indicator willturn ON.2 Press b aga

69Setting Toll Saver On/OffTo set Toll Saver on/off:1 Press P.- The display will read“Program...”2 Press the soft key under ANSW.3 Press the soft k

70Setting Message LengthTo set Message Length:1 Press P.- The display will read“Program...”2 Press the soft key under ANSW.3 Press the soft key und

71Setting New Message Beep On/OffTo set New Message BeepOn/Off:1 Press P.- The display will read “Program...”2 Press the soft key under ANSW.3 Pres

72Auto Attendant OverviewAnswering SystemSetting Up and Operating a Telephone as an Auto AttendantIf you wish you may set this phone as an Auto Attend

73Auto Attendant Overview (Continued)Answering SystemSetting Up and Operating a Telephone as an Auto AttendantAuto Attendant Sequence for CallersWhen

74Setting your Telephone as an Auto AttendantTo set your telephone as anAuto Attendant:1 Press P.- The display will read“Program...”2 Press the soft

75Recording your Auto Attendant Day, Night and Zero-Out OGMsTo record your Auto AttendantDay, Night and Zero-Out OGMs:1 Press P.- The display will re

Table of ContentsAnswering SystemSetting Up and Operating Your Telephone’s Answering System . . . . . . . . . .58-71Answering System Overview . . .

76Reviewing, Erasing or Changing an Auto Attendant OGMTo review an Auto AttendantOGM:1 Press P.- The display will read“Program...”2 Press the soft k

77Setting the Auto Attendant Pickup DelayTo set the Auto AttendantPickup Delay:1 Press P.- The display will read “Program...”2 Press the soft key un

78Setting the Auto Attendant Day and Night TimesTo set the Auto Attendant Dayand Night Times:1 Press P.- The display will read “Program...”2 Press t

79Setting More than One Phone as an Auto AttendantTo set more than one phoneas an Auto Attendant:1 Follow the instructions on page 74for setting the

80Using Additional Auto Attendant OGMsTo record additional AutoAttendant OGMs:1 Press P.- The display will read“Program...”2 Press the soft key unde

81Setting Separate Auto Attendant OGMs for Different LinesTo set separate Auto AttendantOGMs for different lines:1 Press P.- The display will read“Pr

82Turning the Auto Attendant Off on One or More LinesTo turn off the Auto Attendanton one or more lines:1 Follow the instructions on the previ-ous pa

83Choosing the Zero-Out ActionTo choose the Zero-OutAction:1 Press P.- The display will read“Program...”2 Press the soft key under ANSW.3 Press the

84Using your System’s All Transfer Feature with the Auto AttendantTo use your system’s AllTransfer Feature with the AutoAttendant:1 Follow the instru

85Pressing “#” to Leave a Message at the Auto AttendantTo allow users to press “#” toleave a message at the autoattendant:1 Follow the instructions o